Shipping policy

Shipping Policy

Shipping Zones

We currently ship within the United Arab Emirates only.

Processing Time

Orders are processed within 1–3 business days after payment confirmation (excluding Fridays, Sundays, and public holidays).

Delivery Time

Once shipped, orders are typically delivered within 2–5 business days, depending on your Emirate.

Shipping Costs

Free shipping on all orders across the UAE. No minimum purchase required. Delivery options and estimated arrival times will be displayed at checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information where available.

Delivery Issues

If your order is delayed, lost, or you experience any delivery issue, please contact us at info@ozoon.ae with your order number, and we will investigate with our courier.

Incorrect Address / Failed Delivery

Please ensure your delivery address and contact number are correct at checkout. If a delivery attempt fails due to an incorrect address or unavailability, additional delivery charges may apply for redelivery.